Refund Policy

Last updated: July 20, 2026

1. Credits are prepaid usage

Credits are debited per verified keyphrase — that is, after the measurement and scoring work has actually been performed for you. Spent credits are not refundable.

2. Unused credits

Refunds of unused credit balances are issued where the consumer-protection law applicable to your purchase requires it (for example, the statutory 14-day withdrawal right for consumers in the EU/UK applies to the unused balance only). Outside such statutory cases, refunds are at our discretion and not guaranteed. To make a request, email hello@asoptimus.com from your account address with the purchase reference from your receipt; statutory refunds are processed by Paddle to the original payment method.

3. Beta and promotional credits

Free credits granted during the beta or promotions have no cash value and are not refundable or exchangeable under any circumstances.

4. Defective service

If a run demonstrably malfunctioned (crash, corrupted output, double charge), contact us — runs are fully logged and verifiable, and we re-credit for defective work. This is a re-credit to your balance, not a cash refund.

5. Payments processor

Purchases are processed by Paddle.com as merchant of record under Paddle's buyer terms. Contact us before disputing a charge with your bank — a conversation resolves faster for everyone.